Cancellation Policy
Cancellation Policy
Rotorua Ziplines reserves the right to cancel or amend a trip due to weather or unforeseen circumstances at any stage.
In this case, clients are given an option to rebook or receive a full refund.
No-shows or cancellations within 24 hours of departure are non-refundable.
Refunds are granted solely at the discretion of Rotorua Ziplines.
COVID-19 cancellation policy: If you unable to make your ziplining trip booking due to isolation requirements, or New Zealand reverts to Level 3/Level 4 you will be offered the choice of rescheduling or a full refund. Please email zip@rotoruaziplines.nz for assistance.